The Next NY Met that needs to go is….

David Newman.

Who? Mr. Newman is the Senior Vice President, Marketing & Communications. The Mets marketing of themselves is horrible. And I’m putting it mildly.

Did you know:

The Mets are the only team in MLB that does not discount game tickets for full season or partial plan holders? My Saturday+ tickets are the SAME PRICE as if I walk up to CitiField and buy the same games. AND if I walk up, I may get better tickets (see below.)

The Mets tell us that if you’re a partial plan holder (as I have been since 1985), that Row 12 (out of 17) is the closest I can have my seats. Why? The first 11 rows are reserved for ‘full seasons’ and walk-ups. Wait – I understand the full season bit, (although you haven’t sold them yet - how many years will you wait??)  but why are you screwing the people who guarantee you 15+ games every year for a walk-up customer? The way it should be? Put me in row 4 and tell the guy who comes day-of-game “Thank you, your seats are in row 12-17.”

The Mets hold seniorty for ticket holders in zero regard. I have the same ‘perks’ and privileges as another 15 game holder who has had his/her tickets since 2009. My 20+ year loyalty mean nothing. If I want more ‘perks’ I have to get a 40+ game plan. Only the amount of money I spend on tickets counts. I should get priority seating over someone with the same plan that has less seniority. Plain and simple.

Each season, it seems they take away another perk. This year, after 20+years, I no longer get a complimetary copy of the press guide. Why? Because the Mets are “going green” – but I sure as hell  can buy it at the park for $$$. So, if you’re going green, STOP PRINTING THEM, but sorry, that’s a BS excuse. Oh, and if it;’s really “green” send me a PDF and allow me to print it if I want. The link they sent will not allow me to save or print it. WTH?

I have worked with many companies that have put together “user groups” and the Mets are in desperate need of doing this. Grab 10-15 full, partial and walk-up fans, meet with them once a quarter, buy them lunch and listen to their ideas. The Mets must do this. The fans are starting to talk to the front office the only way the front office listens, with their wallets. Attendance is way down for the Mets and they’ll be lucky to draw 2,000,000 to CF this year. Last time they drew under 2 million? 1997 (http://www.baseball-almanac.com/teams/metsattn.shtml)

Don’t be stupid Mets folks. Listen to this post.

I love instructions from companies outside the US who “translate” their work into English. Here’s one from my annual gift from the NY Mets – a floating (magnetic) “magic” baseball:

Just sayin’ Hi

It’s been a while since I posted here, so I wanted to say “hello”. Things are going well – I have a great new client that I’m on-site for 3x/week, which I love! More details will come on that in a bit.

Consulting is also picking up (Yea!) so, for now it’s so far, so good!

I’ll write more later, but just wanted to check in. Don’t forget to click on the CellCon and/or Places Everyone links above – and if you’re a camper/counselor/staff of the Y Day Camp, I better see you at the reunion!

Me. Mark, Art Shamsky

Me & Art Shamsky

So, the other week Matt Cerone at Metsblog.com (a great site, BTW) mentions that former Met, Art Shamsky has redesigned his website. As it was my cousin’s 50th Birthday coming up, I thought a signed picture by Art would be a great gift.

So, I order the picture from the site and there’s a place to leave a message if you want it personalized – which I fill out.

The day before the birthday party, the picture comes but it’s not personalized!

It’s too late to do anything, but I fire off an email expressing how unhappy I am.

Art’s assistant gets back in touch with me and here’s how they “fixed” it – and they went above and beyond.

Today, my cousin and I had a private meeting with Art Shamsky and my cousin, where he personalized the photo, gave me one, and took time to have a great chat about the ’69 Mets, the Mets of today and baseball in general.

Companies can learn a lot about customer service from Art Shamsky!

New Podcast

Hi folks, I just uploaded the latest Episode of the www.biztechpodcast.com.

Go take a listen – it’s all about tech and the web (and how it can save time/money) for the small business owner.

-a

Paul Zangre found

Updates at the other site – findpaulzangre.wordpress.com

New website for Missing Person Paul Zangre

With help from Paul’s sister and cousin there is a new central website which we will update on a regular basis. Please visit www.FindPaulZangre.wordpress.com

Thanks

Paul Zangre

Updated info re: Paul Zangre – Missing Person

Youtube video

New Phone # if you have any info:  ask for Linda. The direct line is 619-531-2390

(added at 3:50pm)

More info:

Paul Zangre His address is 5240 Siore terrace. Apt 302   San Diego, CA 92190.
He hasn’t worked for a few months now and the company he did work for was called Health markets in San Diego.
He didn’t do much at all while he was there, just worked on his own for this company. He had only a couple of friends there that the detective had spoken to. They were the ones that reported him missing. But they said he was very quiet and kept to himself.  He only went to the beach alot.
Not sure about last known sighting, but I am sure it was at the apartment with his old roomates.
The only thing that we are concerned about is that the roomates he was with didn’t get along with him. He had to call the cops at one point. Well they were scheduled to go back to Korea the end of November   The detective tried their numbers, but are dissconnected. So they are gone and around the same time my brother dissappeared. Thanks
They didn’t see his wallet or phone. We called the phone company an they said there’s been no activity since the 24 of Nov. All of his luggage, comp, personal items are in the apart

Paul Zangre

PLEASE READ – IMPORTANT

My cousin’s cousin Paul Zangre has been missing since Thanksgiving from San Diego, California (where he moved roughly 8 months ago) If anyone knows anything please call 619 531 2277, San Diego missing persons. There is an open investigation and he is under a missing persons file. Thanks